About GINZ.com

Terms and Conditions

Contracts

The contract is between GINZ.com/Michael Nees Travel NZ Ltd. (GINZ.com) - either operator or agent - and any person (client) travelling or intending to travel on an itinerary or tour supplied. The contract, including all matters arising from it, is subject to New Zealand law and the exclusive jurisdiction of the New Zealand Courts. GINZ.com has the sole authority to vary or omit any of these terms.

How to Book

To secure a booking, GINZ.com requires a completed Booking Form or e-mail, sent by the client, or the parent/legal guardian (if the client is under 18 years), and payment details (credit card number, expiry date, name on card). A booking is valid from the date GINZ.com confirms acceptance in writing. GINZ.com reserves the right to decline any booking at their discretion.

Payment

The balance of all monies due, including any surcharges must be paid to GINZ.com no later than 28 days prior to departure. Payment may be made directly by Bank Draft (Bank details will be advised) if the travel is outside 35 days from date of confirmation or by Credit Card. If Credit Card payment is nominated a 2% Credit Card charge is applicable to all bookings over $3000. In the case of non-payment of the balance by the due date, GINZ.com will treat the booking as cancelled unless the client communicates to the contrary. GINZ.com is a New Zealand based operator and subject to New Zealand Banking Rules and Regulations. Therefore all travel (irrespective of the country travelled) must be converted and paid in New Zealand Dollars. Conversion rates applicable at the day of payment.

Pre-departure Information

On receipt of full payment pre-departure information will be forwarded either by postal mail, fax or e-mail. This will include: detailed itinerary, details on what to bring, travel vouchers, tickets and location instructions.

Alterations & Amendments

An administration fee of $20.00 per booking item, plus any additional costs incurred will be charged if a confirmed booking is changed or transferred.

Cancellations

When it becomes necessary to cancel your holiday you must notify GINZ.com immediately in writing; upon receipt, cancellation/s will take effect. All cancellations will incur a minimum cancellation fee of NZ$50 to cover GINZ.com administration costs. Up to 28 days prior to departure a cancellation cost up to but not exceeding 10%** of the total reservations will be incurred. After 28 days prior to departure the cancellation fee will be based on costs incurred**, including costs levied by other operators.
** Operators’ cancellation fees are available at the Accommodation Policy page or on request. For Rental Car and Motor Home cancellation please check the term and conditions applicable to each company or on request. Operators’ cancellation fees may differ from GINZ.com’s and we strongly recommend that you take out travel insurance, including cancellation insurance to cover any eventualities.

Complaints

In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier at the time and inform GINZ.com in writing. This will assist settlement of any grievance or complaint.

Children

Child prices are not always stated. Please apply for a quotation if a child price is not quoted. Child prices are based on at least one adult accompanying the child.

Insurance

GINZ.com recommends clients take out travel, health and cancellation insurances. The New Zealand Accident Compensation (ACC) applies to travellers while in New Zealand. GINZ.com will provide further information on request. If the client has to cancel for medical reasons, most cancellation charges, less a small excess are covered by the policy recommended by GINZ.com. GINZ.com accepts no liability for personal injuries and losses. GINZ.com highly recommends that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.

Health and Fitness

It is the client's responsibility to choose a trip within their capabilities. For guided tours the rule of thumb is the fitter the client is prior to departure, the more enjoyable the trip will be. The majority of trips offered require clients to be in reasonably good health. If clients have any doubts about their suitability for a particular trip, they should contact their Doctor. You are also welcome to discuss any health and fitness enquiries with GINZ.com.

Prices

All accommodation prices are net per room unless otherwise stated. All prices include New Zealand Goods and Services Tax of 12.5% and Australia Goods and Services Tax of 10%.

Use of the Booking Engine (booking Online)

In making a hotel, air or car reservation for you through the booking engine, GINZ.com will be acting as agent of the hotel/wholesaler, car hire company or airline concerned. GINZ.com accordingly accepts no responsibility or liability for any misunderstanding or error, whatsoever and howsoever caused, in respect of any reservation made through the booking engine. The onus rests on you to read the booking rules and ensure your booking abides by these, to carefully check and correct any mistakes in your reservation request and in any confirmation thereof received from the hotel,car hire company or airline via GINZ.com.

Liability

We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.

Accuracy of information and limitation of liability

GINZ.com does not endorse or recommend any particular travel service provider. GINZ.com and its third party suppliers have taken reasonable care that the content of this travel web site, including all travel information and listings is correct but is subject to amendment at any time without notice. The Agent publishes such information in good faith. As user you acknowledge and accept that: GINZ.com cannot and has not checked the accuracy of all information provided by travel service providers such as airlines and hotels. The hotel listings may include errors and travel service providers such as airlines, hotels, wholesalers and car suppliers are requested and encouraged to correct and update their information regularly and as needed. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the facility. You are solely responsible for the suitability of any travel services which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services. Any Agent's role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable. GINZ.com accepts responsibility for the performance of this role and for the negligence of its employees. However, to the maximum extent permitted by law, GINZ.com disclaims all liability for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by the Agent to complete bookings where that failure is due to circumstances beyond its control. GINZ.com accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor is GINZ.com responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Where GINZ.com is liable to you under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent's default. Where refunds are due to you from third party suppliers of travel products or services, GINZ.com will provide reasonable assistance to you in claiming such funds from those suppliers. Under no circumstances will GINZ.com be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.

Other Conditions

GINZ.com as operator or agent finalises all arrangements for these tours on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith. GINZ.com reserves the right to change any of the facilities, services or prices described in the information provided.

GINZ.com accepts no liability for any action or activity undertaken by the client arranged independently or GINZ.com while of tour. GINZ.com shall not be liable to compensate clients for associated expenses incurred as a result of their booking. No refund will be made for any unused services which are included in the price.

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